Accessibility
Welcome to everyone at La Nuova Isola
Accessibility Statement
Last updated: March 2026
Our Commitment
At La Nuova Isola, we are committed to ensuring that our restaurant and website are accessible to everyone, including people with disabilities. We believe in providing an inclusive dining experience where all guests feel welcome and comfortable.
Restaurant Location & Access
La Nuova Isola is located in the heart of Douglas town centre. Please note that our restaurant is situated in a historic building with some physical limitations:
- Access via stairs from Marks & Spencer (upstairs) or Isle of Man Bank (downstairs)
- Due to our central location and historic setting, wheelchair access is limited
- Our restaurant is intimate in size, focusing on quality over quantity
- Space is somewhat limited due to our commitment to an authentic, cozy Italian atmosphere
Our Commitment to Accommodation
While our physical space has limitations, we are absolutely committed to doing everything possible to accommodate guests with disabilities. We believe everyone deserves to experience authentic Italian dining, and we will work with you to make your visit as comfortable as possible.
- Staff trained to assist guests with mobility challenges
- Priority seating arrangements available when possible
- Assistance with navigation within the restaurant
- Menu reading and ordering assistance
- Flexible seating arrangements to accommodate specific needs
Pre-Visit Communication
We strongly recommend contacting us in advance to discuss your specific accessibility needs. This allows us to:
- Arrange the most suitable seating for your requirements
- Prepare staff to provide appropriate assistance
- Discuss alternative arrangements if needed
- Ensure we can provide the best possible experience within our physical constraints
Website Accessibility
We strive to make our website accessible by:
- Following WCAG 2.1 accessibility guidelines
- Providing alternative text for images
- Ensuring keyboard navigation support
- Maintaining clear colour contrast ratios
- Using semantic HTML for screen readers
- Providing resizable text
Reservations and Assistance
When making a reservation, please let us know about any accessibility requirements. This helps us prepare and ensure we can provide the best possible experience:
- Mobility assistance needs
- Seating preferences and requirements
- Menu reading or ordering assistance
- Any other accommodations that would enhance your visit
Parking and Location
Our central Douglas location means parking is available in nearby public car parks. Due to our town centre location and the need to navigate stairs from either Marks & Spencer or Isle of Man Bank, we recommend:
- Calling ahead to discuss the best approach for your specific needs
- Planning extra time for navigation to our restaurant
- Considering having a companion assist if mobility is a concern
- Contacting us to explore the most suitable options for your visit
Service Animals
Service animals are welcome at La Nuova Isola. We comply with all applicable laws regarding service animals and will make reasonable accommodations to ensure they can assist their handlers.
Staff Training
Our staff receives regular training on disability awareness and accessibility best practices. They are prepared to assist guests with various needs and are committed to providing respectful and helpful service.
Honest Feedback and Limitations
We believe in being transparent about our limitations while maintaining our commitment to excellent service. Our historic town centre location presents physical challenges that we cannot always overcome, but we promise to:
- Be honest about what we can and cannot accommodate
- Suggest alternatives when our physical space presents barriers
- Provide exceptional service within our constraints
- Listen to feedback and improve where possible
- Treat every guest with dignity and respect
Contact Information
For accessibility inquiries or to request specific accommodations, please contact us:
La Nuova Isola
Email: bookings@lanuovaisola.com
Phone: 0044 1624 623764
Alternative Formats
If you require information in alternative formats (large print, braille, or audio), please contact us and we will be happy to provide it.
Third-Party Services
While we strive to ensure all aspects of our service are accessible, some third-party services (such as payment processors) may have different accessibility standards. We work with partners who share our commitment to accessibility.